FAQ Q:Are you a trading company or a factory? A:We are a a company integrating industry and trade With rich experience in food processing machinery. Q:How do you guarantee the quality of the machine? A: We have export experience for years and all machines will be strictly tested before shipment. Q:Can the voltage of the machine be adapted ? A:We can adapt the machine to your needs to match your local voltage. Q:Can you ship the machine to my address? A:Yes, we support shipping and air transportation, as well as door-to-door service. Q:Can I go to China and visit your factory? A:Sure, we are in Shandong, China, welcome to our factory. Q:Do you have operation manual with the machine? A:Yes, of course, it is in English version. Q:Can you offer us the necessary paper to do the customs clearance? A:Yes, we will send you Full set of documents like COO CL PL BL…, and we'll also meet your other demands. Q:How about the packing? A:Outside Package: Wooden packing case as export standard ; Inside Package: Stretch film. Q: What are our payment terms? A: Normal payment terms are T/T, L/C, Western Union, Paypal. Other payment terms can be negotiated. Q: What about the warranty? A: One-year warranty. During the warranty period, if machine parts are damaged (fast-wearing parts excluded), we will provide new parts for free.
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